FAQ'S
Christmas information
During peak sale times there can be a 5 - 7 business day dispatch time for frameless and up to 14 day dispatch time for framed items. We highly recommend purchasing frameless items during December.
WA orders need to be placed in November. QLD, NSW and SA orders framed items need to be placed by the first week of December. Frameless orders can be make up until the 12th.
Decals can be ordered up until the 13th Dec
Melbourne metro orders can be placed up until 16th for frameless orders with the option to pick up from our warehouse until the 20th.
What are the overall dimensions for each product?
Frameless: A4 = 21x29cm. A3 = 29x42cm. 60x90= 60x90cm. 80x110 = 80x110cm
Framed: A4 = 30x39cm. A3 = 42x54cm. 60x90 = 103x73cm. 80x110 = 123x93cm
I can’t find where to choose the frame colour or size. How do I change this on the product option?
Please select the dropdown menu “Frameless” to find all frame colour options. The same applies to size. Click on “A4” to find the different sizes available.
Can I use my 10% or 15% off first order discount code during sales?
No, first order discount codes provided from ads or email are not applicable when storewide discounts and sale promotions are on.
Can I purchase already discounted bundle products during sales promotions?
No. standard bundle offers are not applicable when storewide discounts and sale promotions are on.
Where are you located? Can I pick up my order?
Our printing and framing warehouse is located in Cheltenham, Victoria. We can organise pick up on request. Please email hello@domgaucidesigns.com.au with your order number.
How come my order isn’t sent out the next day?
All of our prints are made to order. This is to ensure that they are of the highest quality possible. We do not want to leave our paper prints exposed to warehouse environments (dust, fingers etc) as this can cause damage to the product. Frameless prints are generally sent out between 1 - 3 business days. Framed prints can between 5 - 10 business days depending on how many orders we have that month. Please email hello@domgaucidesigns.com.au with your order number if you have a certain date you need the artwork by.
Why is there such a price jump between framed A4 and A3 prints?
Our framed A3 prints and above are professionally framed by specialists. Our A4 frames still made in house, but are done by our warehouse staff with pre-made frames. DG DESIGNS believes in quality over quantity. We employ professional framers for these artworks, as well as use the best materials sourced locally in Melbourne. Please choose carefully as we do not offer refunds.
Do you ship internationally?
Generally, we can ship internationally on a quote basis. Please email hello@domgaucidesigns.com.au
Where can I find my tracking number?
When dispatched, you should receive a tracking number with our courier partner Sendle. The Shopify app is not promoted by DG DESIGNS and does not align with Sendle.