Can I use my 10% or 15% off first order discount code during sales?
No, first order discount codes provided from ads or email are not applicable when storewide discounts and sale promotions are on.
Can I purchase already discounted bundle products during sales promotions?
No. standard bundle offers are not applicable when storewide discounts and sale promotions are on.
IMPORTANT INFORMATION RE XMAS ORDERS
Guaranteed delivery for Christmas items but be placed before December 1. (Metro) Rural areas we suggest ordering by Nov 20. Frameless orders are dispatched next day and usually arrive to metro locations within a week. Framed orders take longer due to production.
Orders within Melbourne metro can be processed up to Dec 10 and available for pick up from the pop up shop.
Where are you located? Can I pick up my order?
Our pop up shop is 42 Toorak Rd, South Yarra. We are open 10 - 4 Tuesday - Sunday. We are currently closed until Feb Nov 1st, 2023
Our printing and framing warehouse is located in Cheltenham, Victoria. We can organise pick up on request. Please email email@example.com with your order number.
How come my order isn’t sent out the next day?
All of our prints are made to order. This is to ensure that they are of the highest quality possible. We do not want to leave our paper prints exposed to warehouse environments (dust, fingers etc) as this can cause damage to the product. Frameless prints are generally sent out between 1 - 3 business days. Framed prints can between 5 - 10 business days depending on how many orders we have that month. Please email firstname.lastname@example.org with your order number if you have a certain date you need the artwork by.
What are the overall dimensions for each product?
Frameless: A4 = 21x29cm. A3 = 29x42cm. 60x90= 60x90cm. 80x110 = 80x110cm.
Framed: A4 = 30x39cm. A3 = 42x54cm. 60x90 = 103x73cm. 80x110 = 123x93cm.
Why is there such a price jump between framed A4 and A3 prints?
Our framed A3 prints and above are professionally framed by specialists. Our A4 frames still made in house, but are done by our warehouse staff with pre-made frames. DG DESIGNS believes in quality over quantity. We employ professional framers for these artworks, as well as use the best materials sourced locally in Melbourne. Please choose carefully as we do not offer refunds.
Do you ship internationally?
Generally, we can ship internationally on a quote basis. Please email email@example.com
Where can I find my tracking number?
When dispatched, you should receive a tracking number with our courier partner Sendle. The Shopify app is not promoted by DG DESIGNS and does not align with Sendle. Please email customer care for any tracking issues. firstname.lastname@example.org
I can’t find where to choose the frame colour or size. How do I change this on the product option?
Please select the dropdown menu “Frameless” to find all frame colour options. The same applies to size. Click on “A4” to find the different sizes available.